SHIPPING AND RETURN POLICY

 

SHIPPING

DOMESTIC:

ALL ORDERS ARE SHIPPED VIS UPS. TO ESTIMATE THE TOTAL DELIVERY TIME FOR YOUR PURCHASE, PLEASE ALLOW 1 TO 2 BUSINESS DAYS TO PROCESS YOUR ORDER FOR SHIPMENT, (if the item is not in stock please allow 5 business days if the order is 3 items or under. If the order is over 3 items please allow 1 to 2 weeks before shipping. Pre-sale items will be shipped according to current promotional event.)  IN ADDITION TO THE TIME INDICATED BY YOUR PREFERRED SHIPPING METHOD (GROUND, SECOND DAY, AND NEXT DAY). ORDERS ARE PROCESSED AND DELIVERED MONDAY THROUGH FRIDAY, EXCLUDING HOLIDAYS. LUBA GNASEVYCH CANNOT BE RESPONSIBLE FOR UNEXPECTED SHIPPING DELAYS SUCH AS SEVERE WEATHER, NATURAL DISASTERS, ETC. WHICH MAY ADD AN ADDITIONAL 1 TO 2 BUSINESS DAYS TO THE ESTIMATED DELIVERY DATE.

SHIPPING METHODS AND FEES WITHIN US

$0:   GROUND

$20: SECOND DAY

$50: NEXT DAY

A CONFIRMATION EMAIL WILL BE SENT TO YOU ONCE YOUR PURCHASE HAS BEEN SHIPPED, WHICH WILL INCLUDE THE TRACKING NUMBER OF YOUR SHIPMENT. IF YOU ARE NOT COMPLETELY SATISFIED OR IF THERE IS A DISCREPANCY WITH YOUR ORDER, PLEASE RETAIN ALL DOCUMENTATION/PACKAGING AND CONTACT US IMMEDIATELY BY SENDING AN EMAIL TO SALES@LUBAGNASEVYCH.COM

INTERNATIONAL:

ALL INTERNATIONAL ORDERS ARE SHIPPED VIA FEDEX. INTERNATIONAL ONLINE PURCHASES ARE PROCESSED WITH THE ASSISTANCE OF A LUBA GNASEVYCH ONLINE SALES ASSOCIATE WHO WILL CONTACT YOU BY EMAIL WITHIN 24 HOURS (ON BUSINESS DAYS, MONDAY THROUGH FRIDAY, EXCLUDING HOLIDAYS) TO PROCESS YOUR ORDER AND COMPLETE SHIPPING DETAILS AND COSTS.

A CONFIRMATION EMAIL WILL BE SENT TO YOU ONCE YOUR PURCHASE HAS BEEN SHIPPED, WHICH WILL INCLUDE THE TRACKING NUMBER OF YOUR SHIPMENT. IF YOU ARE NOT COMPLETELY SATISFIED OR IF THERE IS A DISCREPANCY WITH YOUR ORDER, PLEASE RETAIN ALL DOCUMENTATION/PACKAGING AND CONTACT US IMMEDIATELY BY SENDING AN EMAIL TO SALES@LUBAGNASEVYCH.COM

RETURNS / EXCHANGE

We want you to be satisfied with your purchase and will work with you on a case to case basis.  The item must be returned unworn, undamaged, and with all tags within 14 days from the date of original delivery.  The customer is responsible for return shipment cost as well as items lost or damaged, we recommend you to insure your package and track the package.  Please be sure to include a copy of your receipt inside the package.   We reserve the right to refuse return of any merchandise that does not meet the above return requirements at Luba GnaSevych's sole discretion. 

WE DO NOT ACCEPT RETURNS ON ITEMS THAT HAVE BEEN WORN, ALTERED, WASHED, OR DAMAGED.

FOR ADDITIONAL ASSISTANCE CONCERNING OUR ONLINE PURCHASE, PLEASE CONTACT US BY SENDING AN EMAIL TO SALES@LUBAGNASEVYCH.COM